March 2022 NEW IN! Customer Service Provider and Veterinary Care Assistant Position

CUSTOMER SERVICE PROVIDER / VETERINARY CARE ASSISTANT POSITION

An exciting opportunity has arisen for a full-time, permanent, customer service provider combined with veterinary care assistant to join us in our brand-new purpose-built exotics practice in Cardiff!

About the practice.

Origin Vets Clinic is an Independent practice with exotic only caseload. 

Origin vet’s clinic is located just east of Cardiff City Centre with excellent links to the M4 and with good public transport access. 

The clinic itself is purpose built and designed with careful consideration for keeping prey/predator species separate. We have a green heart and strive to be mindful of our environmental impact. 

Our small team is made up of dedicated staff, with additional qualifications/advanced practitioner status in exotics, anaesthesia and emergency and critical care. We are a supportive and progressive team and actively encourage career development. 

Clinic Facilities:

2 x operating theatres

Imaging suite

Laboratory

Separate mammal, reptile and bird wards and isolation facilities

3 x consulting rooms

Digital X-ray

Cube 4 K-laser

Ventilation facilities

Multimodal monitoring equipment

Dental equipment

Animana computer system

PetsApp Communication system

About the role. 

We are looking for a highly motivated and compassionate person with prior experience in customer service provision and, or, animal care and handling, to join our team. 

The position is full time and will be a mix of greeting clients and their pets at reception, and supporting the veterinary team (both in handling of exotic pets and the hospitalized care)

Duties (reception):

·        Dealing with client and inter-team communications

·        Answering phones

·        Greeting clients

·        Admin work

·        Cash handling

·        Upkeep of hygiene

Blended role:

·        Animal care duties (feeding, husbandry, handling)

·        Handling of exotic animals during procedures

Essential:

·        Prior experience in a client facing role/customer service

·        Must be eligible to work in the UK 

·        Hold a full driver’s license

·        A caring, enthusiastic, team player

·        Excellent communication skills

·        Excellent written and spoken English

·        Computer literate

Desirable:

·        Prior experience as a veterinary receptionist

·        Have experience in working with exotic species

·        Level 2 Welsh

Job specifics:

40 hours over 4-5 days

Starting Salary : National minimum wage to £20,000

Location: CF23 9AF

·        In-house training provided

·        VDS cover

·        Discounted veterinary fees for own pets

·        Initiatives focused on employee wellbeing

·        Career progression opportunities with opportunity for external training

We are a LGBTQ+ inclusive practice.

For more information or to apply for this position, please send a CV and covering letter via the details below. 

Please detail in the subject of your email whether you would like to apply for the reception only role or the blended role.

Applications will close March 21st 2022 (we reserve the right to close the application process sooner)